Get That Geek – Terms & Conditions
Last updated: February 2026
These Terms & Conditions apply to all services, repairs, sales, diagnostics, installations and support provided by Get That Geek (“we”, “us”, “our”) to any customer (“you”, “your”).
By booking a service, submitting a device, or purchasing goods or services, you agree to the terms below.
1. Scope of Services
We provide computer repairs, diagnostics, upgrades, data services, virus removal, software setup, hardware sales, and related technical support.
We do not guarantee that all faults are repairable or that all data can be recovered.
2. Quotes & Estimates
All quotes are estimates only unless stated otherwise in writing.
Additional faults or complications may be found during repair.
If this happens, we will notify you before proceeding with extra charges.
3. Payment Terms
Payment is due in full when work is completed and before the device is returned, unless otherwise agreed in writing.
Unpaid devices may be held until payment is received.
Accounts unpaid after 14 days may be referred to debt collection or legal recovery.
4. Deposits
We may require a deposit for parts, special orders, or high-value repairs.
Deposits are non-refundable once parts have been ordered or work has begun.
5. Data Responsibility
You are solely responsible for backing up your data.
While we take care, we are not liable for:
- data loss
- corrupted files
- missing photos, emails, documents, or software
This includes data lost due to:
- failing hardware
- software faults
- viruses
- operating system reinstalls
- or any necessary repair procedures
We strongly recommend you maintain your own backups.
6. No Guarantee of Data Recovery
Data recovery, virus removal, and file repair are best-effort services only.
We do not guarantee:
- recovery of any files
- removal of all malware
- or restoration of all system functionality
7. Parts & Repairs
We use new, refurbished, or aftermarket parts depending on availability and customer preference.
All parts remain our property until paid in full.
8. Warranty on Repairs
Labour is covered for 30 days unless otherwise stated.
Parts are covered by the manufacturer’s warranty only.
Warranty does not cover:
- accidental damage
- liquid damage
- electrical surges
- misuse
- software issues
- or unrelated faults
9. Devices Not Collected
Devices left uncollected for more than 30 days after notification of completion may incur storage fees.
Devices left for more than 90 days may be disposed of or sold to recover costs, in accordance with Australian law.
10. Customer-Supplied Equipment
We are not responsible for:
- pre-existing faults
- hidden damage
- failing components
- or cosmetic wear
Some devices fail due to age or internal deterioration during normal repair.
You accept this risk.
11. Limitation of Liability
To the maximum extent permitted by Australian law:
We are not liable for:
- loss of business
- loss of data
- loss of income
- or indirect or consequential losses
Our liability is limited to the value of the service provided.
12. Consumer Law
Nothing in these terms excludes your rights under the Australian Consumer Law.
Where a failure is major, you may be entitled to a refund, replacement or compensation.
Where it is not major, we may choose to repair or replace.
13. Abusive or Threatening Behaviour
We reserve the right to refuse service to anyone who is abusive, threatening, or behaves unreasonably toward staff.
14. Privacy
Customer information is used only for service, billing and communication.
We do not sell or share your data with third parties.
15. Agreement
By submitting a device, approving a quote, or making payment, you agree to these Terms & Conditions in full.